Los Angeles – The eighth-largest hub in terms of number of destinations and flights and American's hub for the West Coast. About 16.5 million passengers fly through LAX on American every year, or about 45,000 people per day. American has about 19% of the market share at LAX, making it the largest carrier at the airport. LAX is American Airlines' primary Hawaiian and transpacific gateway.
The rigidity can also cause drama at the airport, where it can produce uneven customer service, as agents may close out flights before connecting passengers arrive. Isom said he understands the criticism, but said in many cases keeping operational integrity helps more customers. American has 6,700 daily flights, and sometimes it’s easier to put passengers on the next one, rather than hold doors open.