In November 2017, the Government of Vancouver, Canada adopted regulations and restrictions against Airbnb hosting, claiming to protect the long term rental market which it stated was just above zero availability. The new regulations include allowing hosts to be allowed only to rent their principal residence. Hosts would also require a paid license with acquisition and maintenance fees, with a number to be displayed when listing any space for rent. A voluntary transaction fee of three percent was also to be implemented per reservation, but Airbnb claimed it was unable to collect such fees, instead requesting an amendment for the hotel tax.
Guests can search for lodging using filters such as lodging type, dates, location, and price. Before booking, users must provide personal and payment information. Some hosts also require a scan of a government-issued identification before accepting a reservation. The company also provides travel guides, entitled "Neighborhoods", which provide details about staying in specific neighborhoods in various major cities.