We started by auditing and printing out many of our designs, both old and new. Laying the flows side by side on a board, we could see where and how the experiences were breaking and where we needed to start making changes. We figured that the best way to begin was by tackling issues head on. Each of us focused on a screen or product area to redesign, And we established a few principles to guide us with these individual designs:
“We have had a robust schedule of flights between the U.S. and the Mexico, Caribbean and Latin America region for years from our DFW and MIA hubs,” said Vasu Raja, Vice President of Network and Schedule Planning for American. “As we work to deliver the best network, these new routes reinforce our commitment to the region and provide new options for customers.”
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New York–JFK – The tenth-largest hub for American in terms of number of flights, the ninth-largest in number of destinations and American's secondary East Coast hub for international flights. About 7 million passengers fly through JFK on American every year, or about 19,000 people per day. American has about 12% of the market share at JFK, making it the third-largest carrier at the airport behind Delta and JetBlue. Since 2017, American has been reducing its international operations at JFK, opting to expand its Philadelphia hub instead. JFK also serves as a major connecting point for other Oneworld carriers.
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