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Philadelphia – The fourth-largest hub in terms of number of daily flights, fifth-largest in number of destinations and American's primary East Coast hub.[16] American flies approximately 20.5 million passengers a year through PHL, which is about 56,000 people per day.[16] American has about 70% of the market share at PHL, making it the airport's largest airline.[16] Philadelphia is American Airlines' primary European and transatlantic gateway.[16]
Airbnb has grown significantly over the last 3 years. To support demand, the company uses 200 Amazon Elastic Compute Cloud (Amazon EC2) instances for its application, memcache, and search servers. Within Amazon EC2, Airbnb is using Elastic Load Balancing, which automatically distributes incoming traffic between multiple Amazon EC2 instances. To easily process and analyze 50 Gigabytes of data daily, Airbnb uses Amazon Elastic MapReduce (Amazon EMR). Airbnb is also using Amazon Simple Storage Service (Amazon S3) to house backups and static files, including 10 terabytes of user pictures. To monitor all of its server resources, Airbnb uses Amazon CloudWatch, which allows the company to easily supervise all of its Amazon EC2 assets through the AWS Management Console, Command Line Tools, or a Web services API.
Airbnb features a review system in which guests and hosts can rate each other after a stay. Hosts and guests are unable to see reviews until both have submitted a review or until the window to review has closed, a system which aims to improve accuracy and objectivity by removing fears that users will receive a negative review in retaliation if they write one. However, the truthfulness and impartiality of reviews may be adversely affected by concerns of future stays because prospective hosts may refuse to host a user who generally leaves negative reviews. In addition, the company's policy requires users to forego anonymity, which may also detract from users' willingness to leave negative reviews. These factors may damage the objectivity of the review system.[126][127][128][129]
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Many landlords have complained and resisted long-term tenants who sublet their rented space on Airbnb and profit from it without consent from the landlord. In many cases, landlords cannot instantly evict their tenants for subletting because of rental laws. A similar law in Quebec that protects tenants also does not hold them legally eligible when subletting their rented spaces as landlords would in the case of long-term rental.[152] In 2016, Airbnb offered to work with landlords whose tenants list their properties on and launched a program consisting of mutual agreements for subletting if the landlords agreed to it and that it was legal in their local municipalities.[153]
In January 2017, Brian Chesky, CEO of Airbnb, posted on Twitter that the company will give free housing to refugees and any others not allowed into the United States as a result of Donald Trump’s Executive Order 13769, which temporarily banned refugees from the United States.[78][79] Airbnb also led a $13 million investment in restaurant reservation-booking app, Resy, along with serial entrepreneurs Gary Vaynerchuk, Ben Leventhal and Mike Montero.[80]
To help fund the site, the founders created special edition breakfast cereals, with presidential candidates Barack Obama and John McCain as the inspiration for "Obama O's" and "Cap'n McCains".[25] In two months, 800 boxes of cereal were sold at $40 each, which generated more than $30,000 for the company's incubation.[26][27] It also got the company noticed by computer programmer Paul Graham, who invited the founders to the January 2009 winter training session of his startup incubator, Y Combinator, which provided them with training and $20,000 in funding in exchange for a small interest in the company.[18][28][29] With the website already built, they used the $20,000 Y-Combinator investment to fly to New York City to meet users and promote the site.[30] They returned to San Francisco with a profitable business model to present to West Coast investors. By March 2009, the site had 10,000 users and 2,500 listings.[29]
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