Main Cabin passengers will also receive complimentary snacks and soft drinks or even full meals on transcontinental flights. Additional food and drinks are also available for purchase on many routes. Free snacks include Biscoff cookies or mini pretzels on flights over 250 miles. Business Class and First Class passengers can enjoy premium meals and a selection of award-winning wines.
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The rigidity can also cause drama at the airport, where it can produce uneven customer service, as agents may close out flights before connecting passengers arrive. Isom said he understands the criticism, but said in many cases keeping operational integrity helps more customers. American has 6,700 daily flights, and sometimes it’s easier to put passengers on the next one, rather than hold doors open.
First Class is offered on all domestic mainline aircraft, as well as regional aircraft with more than 50 seats. When such aircraft are used on flights to international destinations including Canada, Mexico, Central America, and the Caribbean, the First Class cabin is branded as Business Class. Seats range from 19–21 inches (48–53 cm) in width and have 37–42 inches (94–106 cm) of pitch. Dining options include free snacks, beverages, and alcohol on all flights, with three-course meals offered on flights 900 miles (1,448 km) or longer (select routes under 900 miles offer meal service).
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