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The rigidity can also cause drama at the airport, where it can produce uneven customer service, as agents may close out flights before connecting passengers arrive. Isom said he understands the criticism, but said in many cases keeping operational integrity helps more customers. American has 6,700 daily flights, and sometimes it’s easier to put passengers on the next one, rather than hold doors open.

American Airlines allows pets to travel on most flights less than 12 hours. Pets may travel in the cabin for a fee of $125 per kennel per way. The animal must be at least eight weeks old and must stay in the kennel under the seat in front of you. Kennels may not exceed 19x13x9 inches, and pets should be able to stand up and move around comfortably.
Domestic American Airline flights span from coast to coast, and include flights to Alaska, Hawaii, and several United States territories as well. Most American flights arrive and depart from one of several hubs located across the country. The largest hub, by far, is the Dallas-Fort Worth International Airport (DFW), which handles several hundred flights every day. Other hubs for American include Chicago's O'Hare International Airport (ORD), Los Angeles International Airport (LAX), Miami International Airport (MIA), and New York City's John F. Kennedy International Airport (JFK). They also consider New York's LaGuardia Airport (LGA) as a focus city, with more flights on the schedule to more destinations than a typical city would have, for the benefit of business travelers looking for tickets into the Big Apple.
Airbnb uses drip pricing; when customers search for lodging, Airbnb displays per-night prices that exclude its service fees and the total charges are not revealed until the customer selects an individual property.[123] After a crackdown by the Australian Competition and Consumer Commission in October 2015, users of Airbnb's Australian web site now see the total price of a stay including all unavoidable charges at every stage of the booking process.[124][125]
New York–LaGuardia – The ninth-largest hub for American in terms of number of flights, the tenth-largest in number of destinations and American's fourth hub for the East Coast.[22] About 8.5 million passengers fly through LGA on American every year, or about 23,000 people per day.[22] The airport also serves as a base for American Airlines Shuttle. American has about 27% of the market share at LGA, and is the second-largest carrier behind Delta.[22]
In January 2013, American launched a new rebranding and marketing campaign dubbed, "The New American". In addition to a new logo, American Airlines introduced a new livery for its fleet. The airline calls the new livery and branding "a clean and modern update".[64] The current design features an abstract American flag on the tail, along with a silver-painted fuselage, as a throw-back to the old livery. The new design was painted by Leading Edge Aviation Services in California.[70] Doug Parker, the incoming CEO indicated that the new livery could be short-lived, stating that "maybe we need to do something slightly different than that ... The only reason this is an issue now is because they just did it right in the middle, which kind of makes it confusing, so that gives us an opportunity, actually, to decide if we are going to do something different because we have so many airplanes to paint".[71]
In November 2012, in the aftermath of Hurricane Sandy, Airbnb partnered with New York City Mayor Michael Bloomberg to offer free housing for persons displaced by the storm.[51] Airbnb built a microsite for this effort alone where victims register for housing and meet property owners with free housing.[52] Additionally, Airbnb waived all service fees associated with these listings while maintaining the Host Guarantee for all properties listed.[53]
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