In November 2012, Airbnb acquired NabeWise, a city guide that aggregates curated information for specified locations. The acquisition shifted the company focus toward offering hyperlocal recommendations to travelers. That same month, Airbnb launched "Neighborhoods", a travel guide of 23 cities that provides in-depth information via collaborative filtering to help travelers choose a neighborhood in which to stay based on criteria such as public transportation, dining, peace & quiet, nightlife, tourist attractions, and shopping.
In January 2013, American launched a new rebranding and marketing campaign dubbed, "The New American". In addition to a new logo, American Airlines introduced a new livery for its fleet. The airline calls the new livery and branding "a clean and modern update". The current design features an abstract American flag on the tail, along with a silver-painted fuselage, as a throw-back to the old livery. The new design was painted by Leading Edge Aviation Services in California. Doug Parker, the incoming CEO indicated that the new livery could be short-lived, stating that "maybe we need to do something slightly different than that ... The only reason this is an issue now is because they just did it right in the middle, which kind of makes it confusing, so that gives us an opportunity, actually, to decide if we are going to do something different because we have so many airplanes to paint".
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Traditionally, many style guides define components as atomic components, which are then used to build more complex molecules. In theory, this works well to create coherent and flexible systems. In practice, however, what often happens is that these re-usable atoms are used many different ways, allowing all kinds of molecules to be created. Again, this opens the door for all kinds of disjointed experiences and makes the system harder to maintain.
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Delta Air Lines Sees Premium Profit: On their third quarter earnings call, Delta executives confirmed what I had been hearing anecdotally for a while: Customers are buying premium seats at an increased rate. With a hot economy, more business and high-end leisure travelers are deciding they can afford business class, domestic first class, premium economy, and extra-legroom economy class seats. The business is so strong Delta executives said they would consider installing more premium seats.
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In 2017, Airbnb was accused by travel blogger Asher Fergusson of failing to close dangerous loopholes allowing for scams by hosts. In many countries including the United States, France, Canada and the United Kingdom, Airbnb doesn't require hosts to provide any form of identification. A host who has been "permanently banned" can set up a new account under a different name and email address. Addresses are not verified so "bad" hosts can list lodging at any address, even if they don't control the property.
In November 2012, Airbnb opened an office in Sydney, Australia, its 11th office location, and announced plans to launch the service in Thailand and Indonesia. At that time, Australian consumers accounted for 10% of the Airbnb user base, and in December that same year, Airbnb announced its strategy to move more aggressively into the Asian market with the launch of an office in Singapore.