In November 2012, Airbnb opened an office in Sydney, Australia, its 11th office location, and announced plans to launch the service in Thailand and Indonesia. At that time, Australian consumers accounted for 10% of the Airbnb user base, and in December that same year, Airbnb announced its strategy to move more aggressively into the Asian market with the launch of an office in Singapore.
The European Union (EU) warned member states against banning sharing businesses like Airbnb and Uber, stating that outright bans should be used only as a last resort to attain public interest and that governments should instead implement more moderate regulations, which the sharing companies have had to navigate through. The European Commission advocated the EU's guidelines on regulating sharing businesses companies and warned that they were pulling massive revenues generated estimated at around 28 billion Euros across Europe.
Guests can search for lodging using filters such as lodging type, dates, location, and price. Before booking, users must provide personal and payment information. Some hosts also require a scan of a government-issued identification before accepting a reservation. The company also provides travel guides, entitled "Neighborhoods", which provide details about staying in specific neighborhoods in various major cities.