We started by auditing and printing out many of our designs, both old and new. Laying the flows side by side on a board, we could see where and how the experiences were breaking and where we needed to start making changes. We figured that the best way to begin was by tackling issues head on. Each of us focused on a screen or product area to redesign, And we established a few principles to guide us with these individual designs:
In this new study, which looks at Airbnb's role in racial gentrification, Inside Airbnb has racially categorized every host's photograph and found that in prodominatnly Black neighborhoods, white hosts own the majority of listings and recieve most of the economic benefits, while long-term Black residents are most impacted by the loss of housing and neighborhood disruption.
Airbnb features a review system in which guests and hosts can rate each other after a stay. Hosts and guests are unable to see reviews until both have submitted a review or until the window to review has closed, a system which aims to improve accuracy and objectivity by removing fears that users will receive a negative review in retaliation if they write one. However, the truthfulness and impartiality of reviews may be adversely affected by concerns of future stays because prospective hosts may refuse to host a user who generally leaves negative reviews. In addition, the company's policy requires users to forego anonymity, which may also detract from users' willingness to leave negative reviews. These factors may damage the objectivity of the review system.
Philadelphia – The fourth-largest hub in terms of number of daily flights, fifth-largest in number of destinations and American's primary East Coast hub. American flies approximately 20.5 million passengers a year through PHL, which is about 56,000 people per day. American has about 70% of the market share at PHL, making it the airport's largest airline. Philadelphia is American Airlines' primary European and transatlantic gateway.
We created one set of these components for phones (iOS and Android), and adapted them to tablet sizes from there. Tablet components are largely the same as those for mobile, and on a technical level the code only needs to exist once in two different styles. With this system components can vary in their look and positioning, similarly to the way responsive design works for web. Designers can then design a screen once using common components, and it can be easily adapted to different screen sizes as well as to iOS and Android.
We also use git/github to facilitate the file updating process. We manually create and add new components to our master library Sketch file, and submit pull requests with a change log and generated png exports that document the changes. After that, the Sketch file ends up in to a shared Box folder, which is linked to Sketch templates, so everyone has access to the new components immediately.
To help fund the site, the founders created special edition breakfast cereals, with presidential candidates Barack Obama and John McCain as the inspiration for "Obama O's" and "Cap'n McCains". In two months, 800 boxes of cereal were sold at $40 each, which generated more than $30,000 for the company's incubation. It also got the company noticed by computer programmer Paul Graham, who invited the founders to the January 2009 winter training session of his startup incubator, Y Combinator, which provided them with training and $20,000 in funding in exchange for a small interest in the company. With the website already built, they used the $20,000 Y-Combinator investment to fly to New York City to meet users and promote the site. They returned to San Francisco with a profitable business model to present to West Coast investors. By March 2009, the site had 10,000 users and 2,500 listings.