""This is a beautiful hotel from the 1930s that has been stylishly refurbished. It is a great location for attending programs at SAP. You can walk to dinner, go to the SAP event and stroll back. They have great package deals too, so check their web site. We found the staff to be very pleasant and helpful. Would definitely recommend and plan to stay there again.""
We started by auditing and printing out many of our designs, both old and new. Laying the flows side by side on a board, we could see where and how the experiences were breaking and where we needed to start making changes. We figured that the best way to begin was by tackling issues head on. Each of us focused on a screen or product area to redesign, And we established a few principles to guide us with these individual designs:
Hugo Martin covers the travel industries, including airlines and theme parks, and writes the weekly Travel Briefcase column for the Business section. A native Californian, Martin was part of the Metro staff that won three Pulitzer Prizes in 1993, 1995 and 1998. He was also on the Travel section staff that won the Lowell Thomas Award from the Society of American Travel Writers in 2008. He is an avid outdoorsman, gardener and Lakers fan.