In 2017, Airbnb was accused by travel blogger Asher Fergusson of failing to close dangerous loopholes allowing for scams by hosts. In many countries including the United States, France, Canada and the United Kingdom, Airbnb doesn't require hosts to provide any form of identification. A host who has been "permanently banned" can set up a new account under a different name and email address. Addresses are not verified so "bad" hosts can list lodging at any address, even if they don't control the property.
Prior to beginning this design sprint, we had already created a basic style guide, that we called the foundation. This foundation loosely defined our typography, colors, icons, spacing and information architecture. The foundation proved essential for guiding our work in a unified direction while allowing room for us to individually explore creative design solutions. This way we felt that we were all working together, towards the same idea. Reviewing our collective work at the end of each day, we began to see patterns emerge. We course-corrected when necessary, and started defining our standardized components.
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Right from day one you realize you are part of a great team. Everyone is pulling in the same direction and striving to innovate and move things forward. Every idea is considered and encouraged and this leads to highly collaborative culture. Hotels.com has the feeling of a start-up but with the structure and maturity of a large multinational company.
Hosts provide prices and other details for their rental or event listings. Pricing is determined by the host, with recommendations from Airbnb. Hosts may be required to report income and pay income taxes on income received via Airbnb. In the US, homeowners who refinance their mortgages with some agencies are able to count income they earn from Airbnb rentals on their refinance loan applications.