American Airlines allows passengers to choose their seats in most cases, but there are times when the seats will be assigned at check-in. The carrier may withhold some seats until the day of departure to best accommodate passengers. Economy Class passengers will enjoy a seat pitch of 30-32 inches, while Business and First Class passengers can relax comfortably with 38-40 inches of legroom or a lie-flat seat.
Guests can search for lodging using filters such as lodging type, dates, location, and price. Before booking, users must provide personal and payment information. Some hosts also require a scan of a government-issued identification before accepting a reservation. The company also provides travel guides, entitled "Neighborhoods", which provide details about staying in specific neighborhoods in various major cities.