In 2017, Airbnb was accused by travel blogger Asher Fergusson of failing to close dangerous loopholes allowing for scams by hosts. In many countries including the United States, France, Canada and the United Kingdom, Airbnb doesn't require hosts to provide any form of identification. A host who has been "permanently banned" can set up a new account under a different name and email address. Addresses are not verified so "bad" hosts can list lodging at any address, even if they don't control the property.[146][147][148][149][150]
Guests can search for lodging using filters such as lodging type, dates, location, and price. Before booking, users must provide personal and payment information. Some hosts also require a scan of a government-issued identification before accepting a reservation.[4] The company also provides travel guides, entitled "Neighborhoods", which provide details about staying in specific neighborhoods in various major cities.[5][6]
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